Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
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If you need to swap an item
Returns and Exchanges
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Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.
Return Eligibility
Returns must be requested within 30 days of the delivery date.
Items must be unused, in original condition, and include all original packaging, accessories, and documentation.
Any item that shows signs of use, damage, or missing components may not be eligible for a refund.
Restocking Fees
All returned items are subject to a 5% restocking fee, plus any applicable credit card processing fees.
Foresight products are subject to a 15% restocking fee, plus any applicable credit card processing fees.
Return Process
Contact us to request a return authorization before sending any items back.
Once approved, you will receive return instructions.
Ship the item back using a trackable shipping method.
Shipping Costs
Customers are responsible for all return shipping costs unless the item arrived damaged or defective.
Original shipping charges are non-refundable.
Refunds
Refunds will be processed after the returned item is received and inspected.
Approved refunds will be issued to the original payment method, minus applicable restocking and credit card fees.
Please allow 5–10 business days for the refund to appear on your statement.
Non-Returnable Items
Custom-built, special-order, or personalized items may not be eligible for return.
Software, downloadable products, and opened consumables are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
If you have any questions about returns, feel free to reach out—we’re here to help.
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